Achieve maximum efficiency with minimum team members


Speaking to dentists over the years, many say the hardest part of being a business owner is dealing with team members and personnel issues. When a team member needs to be replaced, efficiency decreases. The industry has shared that it takes 18 months for a new team member to become as effective as the team member they replaced. That’s a lot of time!

To make matters more difficult is the recent development that many employees today want to work from home. It’s ideal for businesses that don’t rely on face-to-face interactions. This is not so true in the dental field. COVID has been tough on the dental industry. Given the number of unlicensed team members and the government assistance available, many have chosen to quit and stay home for different reasons, such as distance learning with their children. The lingering fear of team members who stay in the office is, of course, being exposed to COVID. The spread of “droplets” is a reality that has caused many professionals to search in different fields for their next career move.

Faced with all of these factors, dental business owners must decide what tasks need to be performed in the practice, where to find trained professionals for these tasks, and what tasks can be outsourced.

Simple, right?

Offices will never be efficient and effective if they remain in the pre-COVID world.

Not really. Dental patients often like to come into the office and see the same faces. The customer service component cannot be outsourced. The practical dental care of the dentist, dental assistant and hygienist cannot be contracted out. But to some extent other tasks can be outsourced.

Many possibilities for simplification

Let’s start with teledentistry. The first conversations about the state of a patient’s oral situation can be done remotely. Patients expect this convenience, so teledentistry will most likely expand and eliminate some of the initial face-to-face interactions between patient and doctor.

Moving on to booking appointments, patients can now do so online. To save a team member from having to answer the phone and allow them to interact with patients in the office, an online appointment system can do the trick. Patients can make an appointment at their convenience. Many offices find this scary, but a good system is a real luxury for the administrative team and often fills more appointment slots.

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Should I outsource? If I do, who do I outsource to?

Perhaps the most effective outsourcing is in the field of insurance. It is very helpful to have an outside company get the benefit breakdown, upload it to patient profiles, and complete the process. This company can create claims, send them for payment, post payments, and issue statements to patients after claims are paid. Many also call on overdue accounts and follow up on collections. Often, a member of the company is dedicated to the same office, which allows him to become familiar with the team and the patients. The economic gain for the firm is much greater than the investment in this outsourced position.

Due to the shortage of dental professionals, this is one less position for the dentist to fill, allowing more time to focus on team members who are essential for face-to-face interactions. needed with patients.

Team training cannot be avoided and DIY Dental Consulting offers training programs for team members with or without dental experience. This saves team members from having to take the time to train someone, and the self-paced DIY course is ideal for employees to take in the office or at home.

The only sure thing today is that changes will happen. Offices will never be efficient and effective if they remain in the pre-COVID world. Practice owners who are proactive and seek out solutions before they even need them will always be one step ahead. Customer service should stay in the office. To keep this service sharp, there are many tasks that can be outsourced.


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