The table below summarizes important details and features of Delta Dental’s five dental insurance plans. For plan details and coverage restrictions, contact Delta Dental or a licensed insurance broker.
Source: Delta Dental Plan Association
Delta Dental Plans Association is a network of 39 independent Delta Dental companies that provides coverage in all 50 states, as well as Washington, DC, Puerto Rico and other US territories.
Delta Dental has the largest dental network in the country. Each state has its own Delta Dental insurance company, which constitutes the Delta Dental Plans Association. Each individual plan within each state has its own network of providers. The size of the network depends on the type of plan you choose.
Additional programs offered by Delta Dental
Beyond dental insurance, Dental Dental offers users:
- My smiling childrena collection of fun resources for kids to help them learn about dental health through stories, games and tips.
- To smilea well-being e-magazine devoted to recipes and health advice.
- A wellness library is packed with educational articles and videos on dental health and its implications for overall well-being.
The customer service experience
Because Delta Dental breaks down its customer service departments by state for policyholders, its customer service experience tends to vary widely.
Working with an independent insurance agent can help ensure a better customer service experience with your Delta Dental insurance company. An independent insurance agent can help you submit claims and handle other matters for you.
Delta Dental Ratings and Reviews
Delta Dental has offices in 13 states accredited with an A rating, according to the Better Business Bureau (BBB) website. (The BBB also shows 27 Delta Dental practices with an F rating and no BBB accreditation, but some appear to be duplicate entries). Complaints range from unethical complaints practices to poor customer service practices.
Meanwhile, Consumer Affairs gives Delta Dental 3 out of 5 stars based on 70 reviews submitted over the past 12 months. One customer from Arizona said it was “the best of the best”. Other customers claim poor customer service and difficulty finding answers to questions from a real person or website. These ratings depend on the state issuing the policy. Even though there are many negative reviews, some Delta Dental insurance companies get good customer service. Research your state’s Delta Dental insurance company before making your decision.