OCR Support Services Administrator Job at BPP EDUCATION GROUP


Applicants must provide proof of their right to work in the UK as BPP are unable to provide visa sponsorship

Job Profile Administration – Scheduling

Type of Contract Determined time

Purpose of the position

Responsible for the accurate setup, creation and management of OCR courses

With a commitment to exceptional service delivery, this role will involve managing and taking responsibility for the ongoing OCR course processes. You will liaise with and maintain strong relationships with the relevant teams within BPP, to ensure proper set-up and approval for sale of OCR courses before being made available to our students . You will also need to manage and process PQ feedback quickly and accurately.

what you gonna do

  • Online classroom course planning (OCR) with consultation with relevant program managers
  • Liaise with and maintain strong relationships with relevant teams within BPP, to ensure proper set-up and approval for sale of OCR courses before they are made available to our students
  • Manage and take responsibility for the ongoing processes of OCR courses.
  • These responsibilities may include, but are not limited to;
    • Creation of the student forum
    • Ensure that all course creation tasks are completed in accordance with predefined service level agreements
    • Ensure the updating of the OCR course tracking sheet

  • Manage and maintain student databases and login lists to ensure OCR tutors can contact their students in a timely manner while ensuring we are GDPR compliant
  • Management of requests related to OCR courses and response to these requests within the agreed deadlines
  • Manage the Professional Qualification (PQ) feedback process ensuring that all relevant stakeholders have access to said feedback in a timely and accurate manner
  • Any other reasonable task as requested by the team leader

Choose a better work-life balance

With hybrid work available, you will be able to split your time between one of our centers and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in the importance of caring for others, while being part of a diverse workforce where difference is celebrated. Plus, you’ll work alongside other like-minded professionals who champion progress, while having opportunities for development in an environment where creativity and innovation are rewarded. In addition to a competitive salary, we offer a generous 25 days of annual leave, and there’s a rewards package that includes retail discounts, a personal group pension plan, dedicated healthcare and dental plans. that provide additional insurance to take care of you and your family. . Brilliantly, you can also study any of the BPP courses for free, whether it is a vocational qualification or a full degree.

Please note that this role is home and office based with office location to be agreed.

Main responsibilities:

Please refer to the attached job description.

department Accounting and Taxation – Course Operations

vacation spot UK, home and office, home and office

Application criteria

What we are looking for

  • Well-organized and self-disciplined with the ability to prioritize under pressure
  • Able to establish good working relationships at all levels
  • Able to work in a team and independently
  • Able to work under pressure, sometimes to tight deadlines
  • Self-motivated with strong problem solving skills
  • Have the drive, motivation, enthusiasm and desire to see BPP tutors and students better supported and more successful
  • Exceptional attention to detail
  • Excellent customer service skills
  • Well organized, conscientious and reliable
  • Strong communication skills, both oral and written
  • Willingness to work unsociable hours/weekends as requested
  • Proficiency in the Microsoft Office suite, advanced Excel skills an asset
  • Knowledge of BPP’s wide product range is an advantage. However, the main requirements are to have the drive, motivation, enthusiasm and desire to see BPP tutors and students better supported and more successful.

Does this seem like the ideal solution to you? Apply today.

Job details

Contract hours 37.50

AND P 1.00

Salary 25,000 – 30,000


Full job description

OCR Helpdesk Administrator – JD 2022.pdf (70 KB)


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