Senior Product Configuration Assistant Job at BPP EDUCATION GROUP

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Applicants must provide proof of their right to work in the UK as BPP are unable to provide visa sponsorship

Job Profile Administration – Administrative roles

Type of Contract Permanent

Purpose of the position

Support effective and efficient product configuration

This role will involve supporting the effective and efficient configuration of products (including qualifications, programs, courses, CBAs) across professional qualifications, professional development, apprenticeships and university. This will also include maintenance of the product catalog with changes during the session, as required, including but not limited to date or capacity changes, cancellations and ad hoc set up of courses parallels.

what you gonna do

  • Assist in the delivery of course products on relevant GPP systems, working closely with key stakeholders to ensure adherence to agreed timelines.
  • Handle any changes in class capacity, location or dates, as well as any cancellations, ensuring that these changes are communicated to the relevant parts of the business.
  • Respond to questions by phone and email from internal BPP staff.
  • Maintain accurate records of all correspondence regarding set-up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.
  • Follow compliant procedures at all times
  • Participate in any data collection/manipulation activities, as required, to support successful delivery of course products.
  • Work with operations teams to create data in systems
  • Handle queries, issues and other ad hoc tasks related to product configuration.
  • Management of UAT and development of grading and review functionality within BPP Managing the set up and administration of attendance grades
  • Ability to troubleshoot and investigate system behaviors
  • Perform any other reasonable task as directed by the Product Configuration Team Leader
  • Maintain excellent professional working relationships with key stakeholders.
  • Handle queries, issues and other ad hoc tasks related to the product configuration team.
  • Stand in for the Product Configuration Team Leader for any product configuration related issues, if any.

Choose a better work-life balance

With hybrid work available, you will be able to split your time between one of our centers and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in the importance of caring for others, while being part of a diverse workforce where difference is celebrated. Plus, you’ll work alongside other like-minded professionals who champion progress, while having opportunities for development in an environment where creativity and innovation are rewarded. In addition to a competitive salary, we offer a generous 25 days of annual leave, and there’s a rewards package that includes retail discounts, a personal group pension plan, dedicated health and dental plans. that provide additional insurance to take care of you and your family. Brilliantly, you can also study any of the BPP courses for free, whether it is a vocational qualification or a full degree.

Main responsibilities:

Please consult JD for details.

department Planning and Scheduling – Product Configuration

vacation spot UK, North West, Manchester St James’s

Application criteria

  • Well-organized and self-disciplined with the ability to prioritize under pressure – sometimes under tight deadlines
  • Able to establish good working relationships at all levels
  • Able to work in a team and independently
  • Attention to detail
  • Strong communication skills, both oral and written
  • Computer skill
  • Systems/database experience
  • Customer service experience
  • In-depth knowledge of BPP products and services
  • Knowledge and experience in higher education

Job details

Contract hours 37.50

AND P 1.00

Salary 23,500

Attachments

Full job description

JD – Senior Product Setup Wizard 2022.pdf (23 KB)

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